{"id":11008,"date":"2021-03-17T03:18:00","date_gmt":"2021-03-17T03:18:00","guid":{"rendered":"https:\/\/ingemtel.com\/home\/?page_id=11008"},"modified":"2021-04-20T04:34:18","modified_gmt":"2021-04-20T04:34:18","slug":"proteccion-al-usuario","status":"publish","type":"page","link":"https:\/\/ingemtel.com\/home\/proteccion-al-usuario\/","title":{"rendered":"Protecci\u00f3n Al Usuario"},"content":{"rendered":"<p>[vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space height=\u00bb50&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>NORMATIVIDAD<\/strong><\/h4>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/3&#8243;][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.enticconfio.gov.co\/decreto-1524-de-2002\" target=\"_blank\" rel=\"noopener\">Decreto 1524 de 2002<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/ingemtel.com\/home\/pdf\/Circular_6_de_2011.pdf\" target=\"_blank\" rel=\"noopener\">Circular Externa 6 de 2011<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3&#8243;][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.enticconfio.gov.co\/ley-1341-de-2009\" target=\"_blank\" rel=\"noopener\">Ley 1341 de 2009<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><a href=\"http:\/\/wsp.presidencia.gov.co\/Normativa\/Decretos\/2013\/Documents\/JUNIO\/27\/DECRETO%201377%20DEL%2027%20DE%20JUNIO%20DE%202013.pdf\" target=\"_blank\" rel=\"noopener\">Decreto 1377 de 2013<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.crcom.gov.co\/resoluciones\/00003066.pdf\" target=\"_blank\" rel=\"noopener\">Resoluci\u00f3n CRC 3066 de 2011<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3&#8243;][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.defensoria.gov.co\/public\/Normograma%202013_html\/Normas\/Ley_1581_2012.pdf\" target=\"_blank\" rel=\"noopener\">Ley 1581 de 2012<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><a href=\"https:\/\/ingemtel.com\/home\/pdf\/Resoluci%C3%B3n%2057%20del%2015%20enero%202021%20(PREVENTIC).pdf\" target=\"_blank\" rel=\"noopener\">Resoluci\u00f3n 57 de 2021<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>PROTECCI\u00d3N AL USUARIO<\/strong><\/h4>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/2&#8243;][vc_btn title=\u00bbEnviar un PQRS\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpqrs%2F|title:Enviar%20un%20PQRS|target:_blank\u00bb][vc_btn title=\u00bbDignidad Infantil\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fproteccion-infantil%2F|title:Dignidad%20Infantil\u00bb][vc_btn title=\u00bbNuestro contrato\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FCONTRATO_SERVICIOS_FIJOS_INGEMTEL_SAS.pdf|title:Nuestro%20contrato|target:_blank\u00bb][vc_btn title=\u00bbT\u00e9rminos y Condiciones\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FT%25C3%25A9rminos%2520y%2520Condiciones%2520.pdf|title:Terminos%20y%20Condiciones|target:_blank\u00bb][vc_btn title=\u00bbLinea de Atenci\u00f3n al Usuario\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Foficina%2F|title:Linea%20de%20atenci%C3%B3n%20al%20usuario\u00bb][vc_btn title=\u00bbMecanismos de seguridad en la red\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FMECANISMOS_SEGURIDAD_RED_INGEMTEL.pdf|title:Mecanismos%20de%20seguridad%20en%20la%20red|target:_blank\u00bb][vc_btn title=\u00bbCaracter\u00edsticas de los servicios de controles parentales\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FSERVICIOS_CONTROLES_PARENTALES.pdf|title:Caracteristicas%20de%20los%20servicios%20de%20controles%20parentales|target:_blank\u00bb][\/vc_column][vc_column width=\u00bb1\/2&#8243;][vc_btn title=\u00bbMecanismos de filtrado web en el usuario\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FMECANISMOS_FILTRADO_USUARIO_INGEMTEL.pdf|title:Mecanismos%20de%20filtrado%20web%20en%20el%20usuario|target:_blank\u00bb][vc_btn title=\u00bbPol\u00edticas de tratamiento de la informaci\u00f3n\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FPOLITICAS_PROTECCION_DATOS_INGEMTEL.pdf|title:Politicas%20de%20tratamiento%20de%20la%20informacion|target:_blank\u00bb][vc_btn title=\u00bbAutoridades de Control y Vigilancia\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fentes-reguladores%2F|title:Autoridades%20de%20Control%20y%20Vigilancia\u00bb][vc_btn title=\u00bbDirecci\u00f3n y Tel\u00e9fono de Oficina\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Foficina%2F|title:Direcci%C3%B3n%20y%20tel%C3%A9fono%20de%20oficina\u00bb][vc_btn title=\u00bbPr\u00e1cticas de gesti\u00f3n de tr\u00e1fico\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fingemtel.com%2Fhome%2Fpdf%2FPRACTICAS_GESTION_INGEMTEL.pdf|title:Pr%C3%A1cticas%20de%20gesti%C3%B3n%20de%20tr%C3%A1fico|target:_blank\u00bb][vc_btn title=\u00bbIndicadores de Disponibilidad\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; outline_custom_hover_background=\u00bb#eda425&#8243; outline_custom_hover_text=\u00bb#ffffff\u00bb shape=\u00bbsquare\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb button_block=\u00bbtrue\u00bb link=\u00bburl:%23|title:Indicadores%20de%20Disponibilidad|target:_blank\u00bb][\/vc_column][\/vc_row][vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>OTROS<\/strong><\/h4>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb11389&#8243; img_size=\u00bb320&#215;330&#8243; alignment=\u00bbcenter\u00bb][\/vc_column][vc_column width=\u00bb1\/2&#8243;][vc_column_text]\u2022 <a href=\"https:\/\/ingemtel.com\/home\/test-de-velocidad\/\" target=\"_blank\" rel=\"noopener\">Medidor de velocidad<\/a>[\/vc_column_text][vc_column_text]\u2022 <a href=\"https:\/\/ingemtel.com\/home\/pdf\/Factores%20que%20afectan%20la%20velocidad%20de%20Internet%20.pdf\" target=\"_blank\" rel=\"noopener\">Factores que limitan la velocidad de internet fijo<\/a>[\/vc_column_text][vc_column_text]\u2022 <a href=\"#\" target=\"_blank\" rel=\"noopener\">\u00c1reas de Cobertura del Servicio<\/a>[\/vc_column_text][vc_column_text]\u2022 <a href=\"https:\/\/ingemtel.com\/home\/pdf\/Titulo-III-Telecomunicaciones.pdf\" target=\"_blank\" rel=\"noopener\">Circular \u00danica de la SIC: T\u00edtulo III Servicios de Comunicaciones<\/a>[\/vc_column_text][vc_column_text]\u2022 <a href=\"https:\/\/ingemtel.com\/home\/pdf\/Titulo-III-Telecomunicaciones.pdf\" target=\"_blank\" rel=\"noopener\">Circular \u00danica de la SIC: T\u00edtulo III Servicios de Comunicaciones<\/a>[\/vc_column_text][vc_column_text]\u2022 <a href=\"https:\/\/ingemtel.com\/home\/pdf\/Circular_6_de_2011.pdf\" target=\"_blank\" rel=\"noopener\">Informaci\u00f3n Importante que usted debe conocer si desea terminar su contrato de prestaci\u00f3n de servicios<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">ENLACES IMPORTANTES<\/h4>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/4&#8243;][vc_images_carousel images=\u00bb11175&#8243; img_size=\u00bb210X121&#8243; onclick=\u00bbcustom_link\u00bb custom_links_target=\u00bb_blank\u00bb hide_pagination_control=\u00bbyes\u00bb hide_prev_next_buttons=\u00bbyes\u00bb custom_links=\u00bb#E-8_aHR0cHMlM0ElMkYlMkZ3d3cubWludGljLmdvdi5jbyUyRnBvcnRhbCUyRmluaWNpbyUyRg==\u00bb][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_images_carousel images=\u00bb11181&#8243; img_size=\u00bb210X121&#8243; onclick=\u00bbcustom_link\u00bb custom_links_target=\u00bb_blank\u00bb hide_pagination_control=\u00bbyes\u00bb hide_prev_next_buttons=\u00bbyes\u00bb custom_links=\u00bb#E-8_aHR0cHMlM0ElMkYlMkZ0ZXByb3Rlam8ub3JnJTJG\u00bb][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_images_carousel images=\u00bb11186&#8243; img_size=\u00bb210X121&#8243; onclick=\u00bbcustom_link\u00bb custom_links_target=\u00bb_blank\u00bb hide_pagination_control=\u00bbyes\u00bb hide_prev_next_buttons=\u00bbyes\u00bb custom_links=\u00bb#E-8_aHR0cHMlM0ElMkYlMkZ3d3cuY3Jjb20uZ292LmNvJTJGZXMlMkZwYWdpbmElMkZpbmljaW8=\u00bb][\/vc_column][vc_column width=\u00bb1\/4&#8243;][vc_images_carousel images=\u00bb11184&#8243; img_size=\u00bb210X121&#8243; onclick=\u00bbcustom_link\u00bb custom_links_target=\u00bb_blank\u00bb hide_pagination_control=\u00bbyes\u00bb hide_prev_next_buttons=\u00bbyes\u00bb custom_links=\u00bb#E-8_aHR0cHMlM0ElMkYlMkZ3d3cuZW50aWNjb25maW8uZ292LmNvJTJG\u00bb][\/vc_column][\/vc_row][vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space height=\u00bb50&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space height=\u00bb50&#8243;][vc_column_text] NORMATIVIDAD [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/3&#8243;][vc_column_text] Decreto 1524 de 2002 [\/vc_column_text][vc_column_text] Circular Externa 6 de 2011 [\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3&#8243;][vc_column_text] Ley 1341 de 2009 [\/vc_column_text][vc_column_text] Decreto 1377 de 2013 [\/vc_column_text][vc_column_text] Resoluci\u00f3n CRC 3066 de 2011 [\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3&#8243;][vc_column_text] Ley 1581 de 2012 [\/vc_column_text][vc_column_text] Resoluci\u00f3n 57 de 2021 [\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\u00bbbottom\u00bb text_align=\u00bbcenter-sm-ms\u00bb][vc_column offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_empty_space][vc_column_text] PROTECCI\u00d3N AL USUARIO [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/2&#8243;][vc_btn title=\u00bbEnviar un PQRS\u00bb style=\u00bboutline-custom\u00bb outline_custom_color=\u00bb#dd9425&#8243; 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